Annual Reports
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2024 ELTO Annual Report
Find out how ELTO is modernising its platform while maintaining trusted tracing performance.
2025 Annual report
89.0%
Overall enquiry success rate in 2025
The UK's only regulated EL tracing service. Helping anyone affected by a work-related illness or injury trace their employer's insurer.
ELTO in numbers
41.8m
Policy records on the database
99,938
Enquiries handled in the year
89%
Successfully trace the insurer
99%+
Of the employers' liability market covered
A year of change and transformation
Four strategic objectives
ELTO’s performance is measured across four pillars.
The key route for claimants to trace an insurer
ELTO holds over 41 million policy records covering 53 million policy years. 82.6% of disease enquiries and 98.4% of accident enquiries receive a successful response.
Every enquiry answered in line with FCA requirements
All claimant enquiries through the search service receive a response, when requested, in line with FCA requirements. 99,398 enquiries resulted in a successful trace during 2025.
More claimants reaching the right information
The overall search success rate rose to 91.4% in 2025, up from 87.4% in 2024.
Run efficiently for the industry’s policyholders
ELTO is the only regulated tracing office in the UK, with 79.8% net customer satisfaction and 79.8% net member satisfaction.
235
Member organisations
100+ yrs
Of cover held on the database
79.8%
Net customer satisfaction score
79.8%
Net member satisfaction score
Disease enquiries 2016–2025
Top 5 conditions by enquiry volume. Hover any year to explore
| Series | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Noise-induced hearing loss | 96779 (88%) | 66036 (90%) | 32971 (91%) | 20781 (88%) | 16726 (89%) | 15094 (88%) | 18025 (87%) | 36239 (85%) | 17739 (84%) | 17331 (83%) |
| Mesothelioma | 5940 (81%) | 6261 (83%) | 6769 (79%) | 7015 (78%) | 6369 (81%) | 7062 (80%) | 7621 (75%) | 10306 (71%) | 9075 (71%) | 8619 (73%) |
| Asbestosis | 2640 (81%) | 2984 (83%) | 3098 (84%) | 3258 (85%) | 2588 (85%) | 2313 (81%) | 2621 (78%) | 3387 (74%) | 3207 (75%) | 2932 (75%) |
| Asbestosis-related illness | 1673 (84%) | 1280 (89%) | 1149 (88%) | 1421 (87%) | 981 (89%) | 819 (86%) | 1004 (84%) | 1592 (78%) | 1762 (79%) | 1675 (75%) |
| Pleural plaques | 1585 (79%) | 1443 (80%) | 1519 (81%) | 1597 (82%) | 1087 (79%) | 1089 (81%) | 873 (76%) | 1417 (72%) | 1277 (70%) | 1410 (72%) |
Success rates by enquiry volume
Top disease types by claimant search enquiry volume in 2025.
| Disease | Enquiries | Success rate |
|---|---|---|
| Noise-induced hearing loss | 17,331 | 84% |
| Mesothelioma | 8,619 | 73% |
| Asbestosis | 2,932 | 75% |
| Asbestosis-related illness | 1,675 | 75% |
| Pleural plaques | 1,410 | 72% |
| Pleural thickening | 1,130 | 73% |
| Hand-arm vibration syndrome (HAVS) | 510 | 95% |
| Asbestosis-related cancer | 492 | 73% |
| Vibration white finger (VWF) | 398 | 96% |
| Silicosis | 391 | 84% |
Full accounts audited by CLA Evelyn Partners Limited (unqualified opinion). Filed at Companies House.
Financial overview
ELTO operates as a not-for-profit, funded by a levy on member insurers based on gross written premium.
| Turnover (member levies) | £3,018,929 |
|---|---|
| Administrative expenses | (3,075,806) |
| Operating loss | 56,877 |
| Cash at bank and in hand | 2,817,838 |
| Total current assets | 2,890,346 |
Full accounts audited by CLA Evelyn Partners Limited (unqualified opinion). Filed at Companies House.
Explore previous annual reports
Annual Reports
Download
2023 ELTO Annual Report
Discover how ERN progress and stronger infrastructure supported ELTO’s growing search demand.
Annual Reports
Download
2022 ELTO Annual Report
Discover how ELTO strengthened cyber security while improving employer record matching.
Annual Reports
Download
2021 ELTO Annual Report
Explore how ELTO strengthened its platform, reporting and customer journey for future service.
Annual Reports
Download
2020 ELTO Annual Report
See how ELTO kept tracing services resilient through COVID-19 while improving digital access.
Annual Reports
Download
2019 ELTO Annual Report
Learn how ELTO lifted search success to 93.2% while its database kept on growing.
Annual Reports
Download
2018 ELTO Annual Report
Read how ELTO reached record search success while piloting new HMRC data access.
Annual Reports
Download
2017 ELTO Annual Report
Discover how ELTO grew the ELD past 22 million records while lifting search success.
Annual Reports
Download
2016 ELTO Annual Report
See how ELTO improved search success while progressing HMRC access to employer data.
